Why is my Comcast Xfinity service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 124,763 ratings
Thank you!
Problems in the last 24 hours
The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
June 24: Problems at Comcast Xfinity
Comcast Xfinity is having issues since 07:20 PM EST. Are you also affected? Leave a message in the comments section!
Will Comcast Xfinity compensate me for the outage?
The recent Comcast Xfinity outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Comcast Xfinity if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Comcast Xfinity has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (59%)
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TV (13%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (3%)
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Live Outage Map
The most recent Comcast Xfinity outage reports came from the following cities:Newport Beach, Minneapolis, Port Huron, Salt Lake City, Eagle, Orem, West Valley City, Magna, Sandy, Gooding, Newark, Boise, Washington, Greenwood and Norfolk.
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| City | Problem Type | Report Time |
|---|---|---|
 Newport Beach | Wi-fi | |
| Minneapolis | Wi-fi | |
| Port Huron | Internet | |
| Salt Lake City | Internet | |
| Salt Lake City | Internet | |
| Salt Lake City | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- Jeremiah (@sounbiased) reported
@gchwood @dc_homer @comcast I'm on a $100 a month plan right now. If I pay for the unlimited it will be $150. That's INSANE for JUST internet service. I cancelled my cable TV with them a year ago and went with YouTubeTV to save $$. This makes all of that pointless. I hate them with a passion.
- Benny Man (@bennymandingo) reported
@comcastcares, just want to let you know that the entire city of Baltimore hates you. When you signed that no compete with the city were you responsible for actually providing a service or was it just all steak dinners and champagne. Ghana has better internet you dopes!!!!
- Richard Fucillo Jr (@FucilloJr_4Rep) reported
Dish network and other satellite networks are not suitable substitutes and are not anywhere near the speeds Comcast offers.. we need REAL competition!
- TheFutureParty (@thefutureparty) reported
The streaming service that's ahead of the rest. @netflix's market capitalization sits at $259 billion — higher than Comcast and Verizon.
- Nikola: 悪狼 (@magusnikola) reported
@Xfinity How can we stay friends if you keep ignoring me and stabbing me in the back whilst I’m not looking... You give me a high rate already for a single family home. Then I get a bill for 25% more than last month? Same service?
- Kevin Simmons (@YeaiMightPre) reported
@Facebook Facebook pay customer service is the worst I’ve ever experienced, worse than Comcast
- Kevin Majernik (@Kmajik_Ginger) reported
@comcast as a student doing online school you can literally go screw yourself sticking a data cap in. Never going to use this trash company again.
- Vanoose 🤦🏼♀️🙄 (@Nessa_Peaches) reported
@comcastcares I keep getting an error code of TVAPP-00280 when I try to stream a specific channel on the xfinity steam app. Is there a solution for this?
- Pat O'Leary (@tourettedev) reported
@comcastcares we went through this before, how hard is it to understand that your customer service means I will never sign up again. I had to resort to shouting "Cancel my account" at the person insisting I didn't want to leave last time, and then they cut it early out of spite.
- ciera ♡ (@adoringavory) reported
@notalyssa0 @FiLuPlus2 @Xfinity SERIOUSLY. we’ve contacted them so many times about the outages and they’re just like “not our problem”. it’s going to be your problem when we drop you.
- Ex-Pat Pittsburgh Girl, Esq. (@expatpghgirl) reported
Dear @Xfinity - Twice today I've been disconnected in the middle of speaking w/customer reps. Now I've been on hold for 25 minutes waiting to speak w/another & to start all over again. I'm not on a mobile phone so you can't say it was my fault. My lunch hour is over.
- Nikola: 悪狼 (@magusnikola) reported
@Xfinity Your agent is happy to call me at home and try to sell me extras but I can’t get through to a human being when I have an issue or concerns?
- Chris Sires (@sirescreek) reported
@SpotifyCares I sent a DM days ago now, and NOTHING! You really don't want my money, do you? This is the most awful customer service I've seen, and I was once a comcast customer, so that's saying something.
- Concerned Citizen (@atl_nospin) reported
@comcast if you are wondering why you are loosing so many customers please note it’s due to your automated system and poor customer service
- John M. Vincent (@OregonsCarGuy) reported fromPortland, Oregon
What is up with @comcast reliability these days? Outages every damn day. Thank the lord I have a cellular hot spot. @comcastcares
- Pat O'Leary (@tourettedev) reported
@comcastcares Passing the buck is a bad look
- 🗣Lo Dije (@marasaidso) reported
I hate Comcast, with a passion. I cannot wait to be done with them. I pay a ridiculous amount of money for spotty internet & below subpar customer service/technical support. 😑
- Gabriel Wood (@gchwood) reported
@sounbiased @dc_homer @comcast Hmm. I'm paying $155 now for TV/Internet/phone (which I don't use)600 Mbps down, though I've seen speed tests hitting 1.2 Gbps in off peak times.
- Jay (@JAYT1) reported
@chadh59 @VerizonSupport I've been trying become a new customer for +5 years guess @Xfinity bullying the Internet cable industry
- Jeremiah (@sounbiased) reported
@gchwood @dc_homer @comcast Yeah, they're reeling me back in to pay for their TV service. It'll save us money but that's not the point. I cancelled for a reason and they know most people are streaming mostly now plus working and schooling from home. They're a trash company.
- Gabriel Wood (@gchwood) reported
@MartyParish @dc_homer @comcast Verizon has a fiber trunk less than a mile from my house, but alas they haven't run it down my road.
- MitchellAlexanderArt (@MitchellArt2020) reported
Online learning earlier in the year. But suddenly it’s an ongoing issue? And we are chained to doing everything at home on the computer and phones. This is when Comcast/xfinity decides to milk customers? The options are limited. Effectively it’s a semi-monopoly w two options.
- Nikola: 悪狼 (@magusnikola) reported
OK @Xfinity why can’t you get your customer service sorted? The only way to get an agent on for a customer service issue is your text service? I was passed from a “concerned” rep to a lacklustre manager who stopped responding to inquiries. I tried a new agent and no reply at all?
- jackforseti (@jackforseti) reported
Day 4 of the @comcast Hunger games...It has been 4vdays since @comcast took a payment from us, and still no connection. Terrible customer support. #TerribleCustomerService
- Richard Fucillo Jr (@FucilloJr_4Rep) reported
Comcast was having issues today in #winthrop and prevented students from learning in online classes. This is unacceptable, especially due to there exclusivity of Comcast. in the town of Winthrop. We need more competition and competing pricing.! #fucillojr4rep
- DieBluma (@Diebluma) reported
@Xfinity just got the notice you put a cap on Internet data and now I’ll have to pay even more than the $130/mo I already spend to not even get full service from you. I get 300mbps top speed even though I pay you $30/mo for 1000mbps. You’re crooks and you should be ashamed!
- MitchellAlexanderArt (@MitchellArt2020) reported
So with money dwindling away and bills to be paid what is Comcast doing? Trying to use the time of crisis to make $$$. I cut down my plan. But Comcast what me to upgrade to another plan to “prevent these overages”. Again I didn’t have this issue when I had all three kids doing
- E (@atomic3552) reported
@Xfinity @BravoTV You guys are a **** company. The data cap doesn’t even make senesce since your WiFi only work 25% of the time.
- TGS (@elftazi) reported
@comcastcares Can I please get a DM. I need to talk to customer service urgently. Thank you.
- A. (@VWVNDV_) reported
Comcast customer support line is like an endless loop from hell
